EPN Lunch & Learn : Meet 311

Charm City, You’re Invited and Bring a Friend!

Have you ever wondered when to call 311 versus 911? Or perhaps you’re curious about how Baltimore’s 311 service fits into your emergency preparedness plan?

Join us for a Lunch & Learn webinar and get the 411 on Baltimore City’s 311 Service – your direct line to city non- emergency services. From reporting streetlights that need fixing to learning about local public health initiatives, 311 is an essential tool for every Baltimore resident.

While 311 isn’t for urgent emergencies, understanding when to call it instead of 911 is an important part of being prepared.

This session will help you navigate city services so your are better prepared to handle non-emergency events.

MEET OUR SPEAKERS:

Nikki Cooper Bio

Nikki Cooper serves as an Operations Specialist and Community Engagement Liaison with Baltimore 311, where she manages 311's social media platforms—including Facebook, Instagram, X (Twitter), and Reddit—to actively engage with Baltimore residents. She also oversees the 311 City website, ensuring information is up-to-date and accessible. Beyond her digital responsibilities, Nikki organizes and staffs community workshops and informational events, helping to build a more connected and informed Baltimore.

Tennille Gilliam Bio

Tennille Gilliam is a Baltimore City 311 Call Center Agent I and Community Engagement Liaison with over 17 years of experience serving our city. She is dedicated to assisting residents with information, handling non-emergency services requests, and connecting our community to vital city resources aimed at enhancing quality of life and addressing local concerns. Her commitment to helping create a safe, more vibrant, and welcoming city stems from her deep love for the community and its residents. Those who encounter her can always expect compassion, a warm smile, and a genuine willingness to serve.