Charm City, You’re Invited and Bring a Friend!

Have you ever wondered when to call 311 versus 911? Or perhaps you’re curious about how Baltimore’s 311 service fits into your emergency preparedness plan?

Join us for a Lunch & Learn webinar and get the 411 on Baltimore City’s 311 Service – your direct line to city non- emergency services. From reporting streetlights that need fixing to learning about local public health initiatives, 311 is an essential tool for every Baltimore resident.

While 311 isn’t for urgent emergencies, understanding when to call it instead of 911 is an important part of being prepared.

This session will help you navigate city services so your are better prepared to handle non-emergency events.

MEET OUR SPEAKERS:

Nikki Cooper Bio

Nikki Cooper serves as an Operations Specialist and Community Engagement Liaison with Baltimore 311, where she manages 311's social media platforms—including Facebook, Instagram, X (Twitter), and Reddit—to actively engage with Baltimore residents. She also oversees the 311 City website, ensuring information is up-to-date and accessible. Beyond her digital responsibilities, Nikki organizes and staffs community workshops and informational events, helping to build a more connected and informed Baltimore.

Tennille Gilliam Bio

Tennille Gilliam is a Baltimore City 311 Call Center Agent I and Community Engagement Liaison with over 17 years of experience serving our city. She is dedicated to assisting residents with information, handling non-emergency services requests, and connecting our community to vital city resources aimed at enhancing quality of life and addressing local concerns. Her commitment to helping create a safe, more vibrant, and welcoming city stems from her deep love for the community and its residents. Those who encounter her can always expect compassion, a warm smile, and a genuine willingness to serve.

Are you a healthcare worker looking for accessible infection prevention education and training resources to keep your knowledge and skills sharp ? We've got you covered!

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  Event Title: Micro-Learn Webinar: “Cough & Congestion”

  Description:

Take a lunch break with us and join this engaging Micro-Learn Webinar, “Cough & Congestion,” presented by Maryland’s Project Firstline. Learn how this infection prevention initiative can support your preparedness efforts and discover simple, effective strategies to manage respiratory viruses in healthcare settings.

  Learning Objectives:

• Understand what a Micro-Learn is and how to conduct one for your team.
• Identify how viruses causing cough and congestion spread in healthcare environments.
• Learn actionable steps to protect yourself and others when near symptomatic patients.

  Who Should Attend?

This session is geared for all healthcare workers, offering introductory-level information that is both accessible and practical.

This session is designed for healthcare workers at all levels—from CNA’s to advanced practice nurses. Managers and supervisors will also gain insights into using Micro-Learn sessions as training tools.

Enhance your infection prevention skills in just one hour—reserve your spot today!

 Meet Our Speaker:

Dianne Kaschak ,MA

Dianne holds a Bachelor of Science in Psychology, from Mansfield University Pennsylvania and a Master of Arts in Clinical Psychology, from Loyola University Maryland.

Experience in psychological evaluations, research, and project management both in outpatient centers and hospitals. Taught at the elementary school level and was Lead Research Coordinator in the Department of Radiology at the University of Maryland Baltimore.